Moongate Merchant Guide
  • Merchant Guide
    • Get Started
      • Welcome
        • The Basics - Blockchains and NFTs
        • Quick Start
    • Creating a Campaign
      • Ticketing
        • Creating an Event
        • Creating Tickets
        • Gating by NFT/Email/Wallet
        • Invite-Only Tickets
        • Require Approval
      • Membership
        • Creating a Membership Program
        • Creating Membership Tiers
        • Gating by NFT/Email/Wallet
        • Invite-Only Membership Tiers
      • Stripe Connected Payments
    • Distribution
      • Discount & Promo Codes
      • Airdropping
    • Checking In/Validation
    • Benefits
      • Creating a Benefit Campaign
      • Creating a Benefit
      • Gating by NFT + Email/Wallet
    • Customer Insights
      • View Sales & Attendance Data
      • View Customer Info
      • UTM Tracking
      • Data Reports
    • Admin Settings
      • Collecting User Payments
      • Collecting User Information
      • Team Management
      • Onsite Registration
      • Cancel Ticket Transaction
    • Quest App
      • Quest Merchant App
    • Technical Information
      • Blockchain & Contract Information
    • Custom Features
      • Implementing Custom Features
    • Support
      • Merchant FAQs
    • Fund Settlement and Refund Policy
      • Fund Settlement and Refund Policy
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  1. Merchant Guide
  2. Admin Settings

Cancel Ticket Transaction

Organizers can now offer a cancellation feature for tickets. To enable this feature, please request assistance from our team.

PreviousOnsite RegistrationNextQuest App

Last updated 5 months ago

  1. Navigate to the 'Dashboard' panel by selecting any event in the 'Event' Panel

  1. To cancel a transaction, go to the 'Sales' tab, find the 'Action' column, click on the three dots, and then select 'Cancel'.

  1. Confirmation dialog will appear once the 'Cancel' button is clicked to ensure the action is intentional.

  1. Email notifications will be sent to users upon the cancellation of their tickets.

  1. Status will be changed to 'Cancelled' on the selected ticket.

Once the cancellation is confirmed, the ticket status will be changed to “Cancelled”, and will no longer be valid for use.

  1. Navigate to the 'Dashboard' panel by selecting any memberships in the 'Membership' Panel

  1. To cancel a transaction, go to the 'Members' tab, find the 'Action' column, click on the three dots, and then select 'Cancel'.

  1. Confirmation dialog will appear once the 'Cancel' button is clicked to ensure the action is intentional.

  1. Email notifications will be sent to users upon the cancellation of their tickets.

  1. Status will be changed to 'Cancelled' on the selected ticket.

Once the cancellation is confirmed, the ticket status will be changed to “Cancelled”, and will no longer be valid for use.

  1. Navigate to the 'Dashboard' panel by selecting any benefits in the 'Benefit' Panel

  1. To cancel a transaction, go to the 'Summary' tab, find the 'Action' column, click on the three dots, and then select 'Cancel'.

  1. Confirmation dialog will appear once the 'Cancel' button is clicked to ensure the action is intentional.

  1. Email notifications will be sent to users upon the cancellation of their tickets.

  1. Status will be changed to 'Cancelled' on the selected ticket.

Once the cancellation is confirmed, the ticket status will be changed to “Cancelled”, and will no longer be valid for use.