Moongate Merchant Guide
  • Merchant Guide
    • Get Started
      • Welcome
        • The Basics - Blockchains and NFTs
        • Quick Start
    • Creating a Campaign
      • Ticketing
        • Creating an Event
        • Creating Tickets
        • Gating by NFT/Email/Wallet
        • Invite-Only Tickets
        • Require Approval
      • Membership
        • Creating a Membership Program
        • Creating Membership Tiers
        • Gating by NFT/Email/Wallet
        • Invite-Only Membership Tiers
      • Stripe Connected Payments
    • Distribution
      • Discount & Promo Codes
      • Airdropping
    • Checking In/Validation
    • Benefits
      • Creating a Benefit Campaign
      • Creating a Benefit
      • Gating by NFT + Email/Wallet
    • Customer Insights
      • View Sales & Attendance Data
      • View Customer Info
      • UTM Tracking
      • Data Reports
    • Admin Settings
      • Collecting User Payments
      • Collecting User Information
      • Team Management
      • Onsite Registration
      • Cancel Ticket Transaction
    • Quest App
      • Quest Merchant App
    • Technical Information
      • Blockchain & Contract Information
    • Custom Features
      • Implementing Custom Features
    • Support
      • Merchant FAQs
    • Fund Settlement and Refund Policy
      • Fund Settlement and Refund Policy
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  1. Merchant Guide

Quest App

A step-by-step guide for issuing and redeeming points using our quest merchant app

PreviousCancel Ticket TransactionNextQuest Merchant App

Last updated 3 months ago

In-App Browser is not supported

This guide is for merchant/staff organizing an interactive quest in their event

Logging into the dashboard

  1. Access your quest page on the portal

  • Log in to the moongate merchant portal (https://portal.moongate.id)

  • Navigate to quests from the sidebar

  • Click on your quest from the quest list

  1. Get the access code and redirect to quest app

    • Copy the Access Code and Click the Verify App button

  2. Log in to the quest dashboard

    • Paste the access code into the code field and press SIGN IN

Understanding the Dashboard

You should be logged in to access this section

  1. Once you login, you will see the homepage of the quest app. Press the CONTINUE button to jump to the dashboard.

  1. The dashboard contains the two action buttons that let you issue or redeem points:

  • ADD POINTS

  • REDEEM PRIZE

Issuing Points

  1. To issue points click the ADD POINTS button on the dashboard

You will see a list of categories and quests that you can award/issue points to user on this page.

  1. Display QR Code Beacon

  • Select Dynamic QR Code Option

  • Leave QR Code on display for users to scan

  • Users can scan the QR Code to claim points

  1. Issuing Points through QR Code

  • Select Scan QR Code Option

  • Scan user QR code

  • Confirm points issued to user

  1. System Result

After pressing the CONFIRM button to add points

  • Points Added Successfully

  • User has exceeded the limit for this activity

  1. Custom Points

Custom Quests do not have a display QR Code option

  • Select Scan QR Code Option

2

  • Enter custom number and Confirm

  • Scan user QR code

Redeeming Points

  • To issue points click the REDEEM PRIZE button on the dashboard

  • You will see a list of prizes that you can redeem on this page.

  1. Selecting Prizes and Redemption

  • Select Prize

  • Scan user QR code

  • Confirm Redemption

  1. Redemption Result

After pressing the CONFIRM button to add points

  • Successfully Redeemed

  • Failed: User did not have enough points

  • Failed: User has reached item redemption limit