# Cancel Ticket Transaction

{% tabs %}
{% tab title="Events" %}

1. **Navigate to the 'Dashboard' panel by selecting any event in the 'Event' Panel**

<figure><img src="https://mintlify.s3.us-west-1.amazonaws.com/moongate-85/images/admin-settings/cancel-ticket-transactions/event%20dashboard.gif" alt=""><figcaption></figcaption></figure>

2. **To cancel a transaction, go to the 'Sales' tab, find the 'Action' column, click on the three dots, and then select 'Cancel'.**

<figure><img src="https://mintlify.s3.us-west-1.amazonaws.com/moongate-85/images/admin-settings/cancel-ticket-transactions/cancel%20event.gif" alt=""><figcaption></figcaption></figure>

3. **Confirmation dialog will appear once the 'Cancel' button is clicked to ensure the action is intentional.**

<figure><img src="https://mintlify.s3.us-west-1.amazonaws.com/moongate-85/images/admin-settings/cancel-ticket-transactions/confirmation%20dialog.png" alt=""><figcaption></figcaption></figure>

4. **Email notifications will be sent to users upon the cancellation of their tickets.**

<figure><img src="https://mintlify.s3.us-west-1.amazonaws.com/moongate-85/images/admin-settings/cancel-ticket-transactions/email%20notification.png" alt=""><figcaption></figcaption></figure>

5. **Status will be changed to 'Cancelled' on the selected ticket.**

<figure><img src="https://mintlify.s3.us-west-1.amazonaws.com/moongate-85/images/admin-settings/cancel-ticket-transactions/cancel%20status.png" alt=""><figcaption></figcaption></figure>

**Once the cancellation is confirmed, the ticket status will be changed to “Cancelled”, and will no longer be valid for use.**
{% endtab %}

{% tab title="Membership" %}

1. **Navigate to the 'Dashboard' panel by selecting any memberships in the 'Membership' Panel**

<figure><img src="https://mintlify.s3.us-west-1.amazonaws.com/moongate-85/images/admin-settings/cancel-ticket-transactions/membership%20dashboard.gif" alt=""><figcaption></figcaption></figure>

2. **To cancel a transaction, go to the 'Members' tab, find the 'Action' column, click on the three dots, and then select 'Cancel'.**

<figure><img src="https://mintlify.s3.us-west-1.amazonaws.com/moongate-85/images/admin-settings/cancel-ticket-transactions/cancel%20member.gif" alt=""><figcaption></figcaption></figure>

3. **Confirmation dialog will appear once the 'Cancel' button is clicked to ensure the action is intentional.**

<figure><img src="https://mintlify.s3.us-west-1.amazonaws.com/moongate-85/images/admin-settings/cancel-ticket-transactions/confirmation%20dialog.png" alt="" width="563"><figcaption></figcaption></figure>

4. **Email notifications will be sent to users upon the cancellation of their tickets.**

<figure><img src="https://mintlify.s3.us-west-1.amazonaws.com/moongate-85/images/admin-settings/cancel-ticket-transactions/email%20notification.png" alt=""><figcaption></figcaption></figure>

5. **Status will be changed to 'Cancelled' on the selected ticket.**

<figure><img src="https://mintlify.s3.us-west-1.amazonaws.com/moongate-85/images/admin-settings/cancel-ticket-transactions/cancel%20status.png" alt=""><figcaption></figcaption></figure>

**Once the cancellation is confirmed, the ticket status will be changed to “Cancelled”, and will no longer be valid for use.**
{% endtab %}

{% tab title="Benefits" %}

1. **Navigate to the 'Dashboard' panel by selecting any benefits in the 'Benefit' Panel**

<figure><img src="https://mintlify.s3.us-west-1.amazonaws.com/moongate-85/images/admin-settings/cancel-ticket-transactions/benefit%20dashboard.gif" alt=""><figcaption></figcaption></figure>

2. **To cancel a transaction, go to the 'Summary' tab, find the 'Action' column, click on the three dots, and then select 'Cancel'.**

<figure><img src="https://mintlify.s3.us-west-1.amazonaws.com/moongate-85/images/admin-settings/cancel-ticket-transactions/cancel%20benefit.gif" alt=""><figcaption></figcaption></figure>

3. **Confirmation dialog will appear once the 'Cancel' button is clicked to ensure the action is intentional.**

<figure><img src="https://mintlify.s3.us-west-1.amazonaws.com/moongate-85/images/admin-settings/cancel-ticket-transactions/confirmation%20dialog.png" alt=""><figcaption></figcaption></figure>

4. **Email notifications will be sent to users upon the cancellation of their tickets.**

<figure><img src="https://mintlify.s3.us-west-1.amazonaws.com/moongate-85/images/admin-settings/cancel-ticket-transactions/email%20notification.png" alt=""><figcaption></figcaption></figure>

5. **Status will be changed to 'Cancelled' on the selected ticket.**

![](https://mintlify.s3.us-west-1.amazonaws.com/moongate-85/images/admin-settings/cancel-ticket-transactions/cancel%20status.png)
{% endtab %}
{% endtabs %}

{% hint style="warning" %}
Once the cancellation is confirmed, the ticket status will be changed to “Cancelled”, and will no longer be valid for use.
{% endhint %}